Refund Policy
Last updated: September 13, 2026
All membership, workshop, and Incubator session fees are processed securely through Stripe. This policy explains when a refund is available.
Membership fees
Basic ($25/year) and Digital ($35/year) Artist Membership fees are fully refundable within 7 days of payment, provided your Artist Directory profile has not yet been published and, for Digital Membership, work on your website has not yet begun. After either of those has happened, or once 7 days have passed, membership fees are non-refundable — you may still cancel at any time, but the fee for the current membership year is not returned.
Artist Workshops ($10/workshop)
Cancel at least 48 hours before a workshop for a full refund. Cancellations within 48 hours of the session, and no-shows, are not refunded. If we cancel or reschedule a workshop, you’ll receive a full refund automatically or the option to transfer your spot to the rescheduled date.
Incubator Idea Clinic ($20/session or 3 for $50)
The same 48-hour cancellation window applies: cancel at least 48 hours before your session for a full refund. For the 3-session package, any sessions not yet used can be cancelled with 48 hours’ notice and are refunded on a pro-rated basis. If we cancel or reschedule a session, you’ll receive a full refund or the option to rebook.
How to request a refund
Contact us at nelcolomamoya@gmail.com with your name and the date of payment. Approved refunds are returned to your original payment method through Stripe, and typically appear within 5–10 business days, depending on your bank or card issuer.
Contact
Questions about a payment or this policy can be sent to nelcolomamoya@gmail.com. See also our How to Join & Pay page.